Technology and Security Compliance for Telehealth

Technology and security compliance are essential components of telehealth credentialing. Insurance payers, accrediting bodies, and regulators require proof that your telehealth services are delivered through secure, HIPAA-compliant platforms and that your team is trained to protect patient privacy.

Why Is Technology and Security Compliance Important?

• HIPAA Requirements: Telehealth providers must use technology that safeguards protected health information (PHI) in accordance with HIPAA privacy and security rules.

• Payer and Accreditation Standards: Many payers and accrediting organizations require documentation or attestation that your telehealth technology meets industry standards.

• Patient Trust: Secure technology reassures patients that their health information is safe during virtual visits.

What Are the Key Requirements?

1. HIPAA-Compliant Platforms

• Use telehealth platforms that provide end-to-end encryption and secure data transmission.

• Avoid consumer-grade video apps (e.g., FaceTime, Skype) unless specifically allowed under temporary emergency waivers.

2. Technology Documentation

• Be prepared to provide documentation or attestation of your telehealth platform’s HIPAA compliance during credentialing and recredentialing.

• Keep records of security features, business associate agreements (BAAs), and any relevant certifications.

3. Provider and Staff Training

• Train all providers and staff on privacy, security, and the proper use of telehealth technology.

• Document training completion and update regularly as technology or regulations change.

4. Policies and Procedures

• Maintain written policies on telehealth privacy, security, and incident response.

• Review and update policies regularly to reflect changes in technology and best practices.

Best Practices

• Choose Wisely: Select telehealth platforms with a strong track record of HIPAA compliance and robust security features.

• Keep Agreements Current: Ensure business associate agreements are in place with all technology vendors.

• Test Regularly: Periodically test your telehealth systems for vulnerabilities and address any issues promptly.

• Educate Continuously: Provide ongoing training to staff as technology or regulatory requirements evolve.

Common Pitfalls

• Using non-compliant video platforms without proper security measures.

• Failing to keep documentation or BAAs up to date.

• Overlooking staff training on privacy and security practices.