Remittance Address

The address where payments are sent for your organization—essential for accurate billing and credentialing.

What this is A remittance address (sometimes called "remit to" address) is the designated location where insurance payers, clients, or other entities send payments for services. This address may be different from your main business or practice location and is often a P.O. box, lockbox, or specific department set up to process incoming payments.

Why we need it Insurance payers and credentialing organizations require your remittance address to ensure payments are sent to the correct place. Listing the correct remittance address during onboarding and credentialing helps:

• Prevent payment delays or lost checks

• Ensure your billing matches what’s on file with payers and clearinghouses

• Reduce claim rejections due to address mismatches

• Maintain compliance with payer requirements, as some payers require a physical address (not a P.O. box) for credentialing

What to submit You’ll need to provide the remittance address exactly as it should appear on payment correspondence. This typically includes:

• The full address (street, suite or box number, city, state, ZIP)

• The name of the payee or department, if applicable

• Any special instructions required by your billing team

Common issues

• Using an outdated or incorrect address can cause payments to be delayed, returned, or lost.

• Some payers require the remittance address to match exactly across all submitted documents (e.g., W-9, credentialing applications, NPI registration).

• If your organization moves or changes billing vendors, update your remittance address with all payers and credentialing bodies immediately.

Don’t have a remittance address? If you’re unsure which address to use, check with your billing department or review recent Explanation of Benefits (EOBs) to see where payments are currently being sent. For new practices, coordinate with your billing vendor or financial team to establish a remittance address before submitting credentialing paperwork.